Terms of Service

1. Agreement to Terms

Welcome to Qinti Cleaning Inc. These Terms of Service ("Terms") govern your use of our website located at www.qinticleaning.com (the "Site") and the cleaning services we provide. By booking our services or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Qinti Cleaning Inc. ("Company," "we," "us," or "our"), a residential and commercial cleaning service based in Redondo Beach, California.

Complete Agreement: These Terms of Service, together with our Privacy Policy, form a single, unified agreement between you and Qinti Cleaning Inc. By accepting these Terms, you automatically accept our Privacy Policy. You cannot accept one without accepting the other. Both documents should be read together as one complete agreement governing your relationship with us.

1.1 Eligibility and Capacity

This Site and our services are offered and available only to users who are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. By using our services, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into this binding agreement
• You have read, understood, and agree to be bound by these Terms
• All information you provide to us is accurate, current, and complete

If you do not meet these requirements, you must not access or use our Site or services.

2. Website Usage Restrictions

You may access and use our Site only for lawful purposes and in accordance with these Terms. You agree not to access or use, or attempt to access or use, the Site in any manner that:

• Violates any applicable federal, state, local, or international law, rule, or regulation
• Infringes upon or violates our intellectual property rights or the intellectual property rights of others
• Harasses, abuses, threatens, or intimidates any other user or any of our employees
• Impersonates or attempts to impersonate Qinti Cleaning Inc., our employees, another user, or any other person or entity
• Falsely states or otherwise misrepresents your affiliation with any person or entity
• Interferes with or disrupts the Site, servers, or networks connected to the Site
• Attempts to gain unauthorized access to any portion of the Site, other user accounts, or any computer systems or networks
• Uses any device, software, or routine (including bots, spiders, or scrapers) to interfere with the proper functioning of the Site
• Introduces any viruses, trojan horses, worms, logic bombs, malware, or other harmful material
• Attempts to probe, scan, or test the vulnerability of the Site or any related system or network
• Circumvents, disables, or otherwise interferes with security-related features of the Site
• Collects or harvests any personally identifiable information from the Site without permission
• Uses the Site for any commercial purpose not expressly approved by us in writing

3. Services

3.1 Service Offerings

Qinti Cleaning Inc. provides professional residential and commercial cleaning services in the Los Angeles area, including but not limited to:

• Regular Home Cleaning (weekly, bi-weekly, monthly)
• Deep Cleaning
• Move-In and Move-Out Cleaning
• Airbnb and Vacation Rental Turnover Cleaning
• Commercial and Office Cleaning (light)
• Post-Construction Cleaning (light)
• Add-on Services (blinds, windows, refrigerator, oven, laundry)

We primarily serve Los Angeles County. Service availability outside our primary service area will be confirmed during the booking process. We reserve the right to decline service based on distance, travel time, or operational considerations, even if the location is within our specified service area.

3.2 Service Scope

Our standard cleaning services include tasks as described and agreed upon during the booking process. The specific scope of work will be confirmed based on your service type, property size, and individual needs.

3.3 Services NOT Included

Unless specifically requested and agreed upon in advance, the following are NOT included:

• Exterior window cleaning
• Washing, rinsing, or handling dishes and dishware
• Lifting heavy furniture or items over 20 pounds
• Flipping or moving mattresses
• Cleaning areas requiring tall ladders or not safely accessible with a standard two-step ladder
• Deep cleaning inside kitchen cabinets (available for additional fee)
• Folding or ironing clothes (available for additional fee)
• Outdoor cleaning (patios, balconies, garage interiors)
• Bio-hazardous materials: We do not clean or handle animal/human feces, urine, vomit, blood, or other bio-hazardous materials
• Firearms: We cannot touch, move, or clean around firearms. Customers must move firearms to secure locations before our arrival
• Closed doors: We do not open closed doors in your home unless clearly indicated in your service order
• Living space only: We clean "living space" only (areas with conditioned air). We do not clean areas open to exterior heat or cold
• Hazardous conditions: Mold remediation, asbestos, lead paint, severe pest infestations, or hoarding situations

3.4 Service Modifications and Right to Refuse

We reserve the right to refuse service or modify the scope of work if:

• The property presents safety hazards or unsanitary conditions beyond normal cleaning
• Required access to the property is not provided
• The customer's behavior is abusive, threatening, or inappropriate toward our staff
• The actual scope of work significantly exceeds the estimate provided

Additionally, we reserve the right to refuse service to any customer at our sole discretion, including but not limited to customers who have violated these Terms, engaged in abusive behavior toward our staff, have a history of unjustified payment disputes or chargebacks, or for any other reason we deem appropriate. This right may be exercised at any time, including after an initial booking has been made.

4. Booking and Scheduling

4.1 Booking Process

Services may be booked through our website, phone, email, or text message. When booking, you must provide:

• Accurate contact information (name, phone, email)
• Complete property address and access details
• Property specifications (bedrooms, bathrooms, size)
• Service type and any special requests
• Preferred date and time

4.2 Appointment Confirmation

We will send appointment confirmations via SMS, email, or phone. You are responsible for reviewing and confirming the details. Appointments are not considered confirmed until you receive our confirmation.

4.3 Rescheduling

You may reschedule appointments by contacting us at least 72 hours in advance. We will make reasonable efforts to accommodate your preferred alternative date and time, subject to availability.

Rescheduling requests made with less than 72 hours' notice will incur the same $79 fee as outlined in Section 5. We may waive this fee at our discretion in cases of genuine emergencies (see Section 5.4).

4.4 Our Right to Reschedule

We reserve the right to reschedule appointments due to:

• Severe weather or emergency situations
• Staff illness or unavailability
• Equipment failure or supply shortages

We will notify you as soon as possible and work with you to find an alternative time.

4.5 Arrival Windows

To ensure quality service for all valued customers, we cannot guarantee exact arrival times. When you book an appointment, you will be provided with an arrival window rather than a specific time. Arrival windows allow our professional cleaning teams to handle variables throughout the day (traffic, previous appointment duration, supply needs) without compromising the quality promises made to you and our other customers.

Our team will make every reasonable effort to arrive within the scheduled window. If we anticipate a significant delay, we will contact you as soon as possible.

5. Cancellation Policy

5.1 How to Cancel

To cancel or reschedule, contact us via:

• Phone: (310) 623-7094
• Email: qinti.cleaning@gmail.com
• Text message: (310) 623-7094

5.2 Late Cancellation Fee

If you cancel with less than 72 hours' notice, a $79 cancellation fee will be charged to compensate for:

• Staff scheduling and route planning
• Lost opportunity to book the time slot
• Administrative costs

5.3 No-Show Policy

If you fail to provide access to your property at the scheduled time and we have not been notified in advance, it will be considered a no-show and you will be charged the full service amount or the $79 cancellation fee, whichever is greater.

5.4 Emergency Exceptions

We understand that emergencies happen. In cases of genuine emergencies (medical emergencies, death in the family, natural disasters), we may waive the cancellation or rescheduling fee at our discretion. Please contact us as soon as possible to discuss your situation.

6. Pricing and Payment

6.1 Pricing Structure

Our pricing is based on several factors, including:

• Frequency: One-time, weekly, bi-weekly, or monthly service
• Property Size: Square footage, number of bedrooms/bathrooms
• Service Type: Standard, deep cleaning, move-out, post-construction, etc.
• Add-on Services: Additional fees for special requests beyond standard scope

Specific pricing will be provided during the booking process based on your individual needs.

6.2 Estimates

Estimates provided during booking are based on the information you provide. If the actual condition of the property or scope of work differs significantly from the estimate, the final price may be adjusted. We will notify you of any price changes before or during service. If price changes are identified during service, we will discuss options with you before proceeding with additional work. You are not obligated to accept additional services or price increases.

6.3 Payment Methods

We accept credit cards, debit cards, and electronic payment services. Specific payment options will be confirmed during the booking process.

6.4 Payment Timing

Payment is due immediately upon completion of services. For recurring services, we may offer invoicing or automatic payment options.

6.5 Late Payment

Invoices not paid within 24 hours may incur a $25 late fee. We reserve the right to suspend services for customers with outstanding balances.

6.6 Tipping

Tips are never required but always appreciated. Our team members are fairly compensated, and any gratuity you choose to provide goes directly to the cleaning professionals who serviced your property.

6.7 Recurring Service Terms

For customers enrolled in recurring cleaning services (weekly, bi-weekly, or monthly):

• You may cancel your recurring service at any time with 72 hours' notice before your next scheduled appointment
• You may reschedule individual appointments with 72 hours' notice, subject to availability
• Cancellations and rescheduling requests can be made via phone, email, or text message using the contact methods in Section 5.1
• If automatic payment fails, we will notify you and pause service until payment is resolved
• Pricing for recurring services may be adjusted with 30 days' advance notice

Individual appointments within a recurring service are subject to the same cancellation and rescheduling policy outlined in Section 5.

6.8 Payment Disputes and Chargebacks

If you dispute a charge or initiate a chargeback with your credit card company or bank, you agree to:

• Attempt to resolve the dispute directly with us before contacting your financial institution
• Provide evidence supporting your dispute claim
• Reimburse us for chargeback fees (typically $25-$35) if the chargeback is found to be invalid or withdrawn

Unjustified chargebacks or repeated payment disputes may result in suspension of future services. We maintain detailed records of all services performed, including photos and time logs, which may be used to defend against invalid disputes.

7. Customer Responsibilities

7.1 Property Access

You must provide clear instructions for accessing your property, including:

• Entry method (key, lockbox, code, greeter, etc.)
• Building access codes or gate codes
• Parking instructions and permits if required
• Alarm system codes or deactivation instructions

If our team cannot access your property due to incomplete or incorrect information, the appointment may be considered a no-show.

7.2 Property Access and Safety Requirements

You must ensure the following before each scheduled service:

• Safe Access: Provide clear, safe access to all areas to be cleaned
• Pet Safety: Secure all pets in a separate room or location away from cleaning areas (see Section 7.3)
• Fragile Items: Remove or secure all fragile, valuable, or irreplaceable items from cleaning areas
• Hazardous Conditions: Inform us of any hazardous conditions (mold, asbestos, biohazards, etc.)
• Working Utilities: Ensure water, electricity, and necessary utilities are functional

Failure to meet these safety requirements may result in:

• Rescheduling at your expense
• Refusal of service for safety reasons
• Exclusion from liability coverage (see Section 9)

7.3 Pets

You must:

• Inform us of all pets in the home when booking
• Ensure pets are secured in a separate room or location during cleaning
• Provide warnings about aggressive or anxious pets

We reserve the right to:

• Request that you secure pets before beginning service
• Reschedule the appointment if pets cannot be safely secured
• Refuse service or leave the premises if a pet poses a safety risk to our staff

If we are unable to perform service due to unsecured pets, it will be treated as a cancellation with less than 72 hours' notice per Section 5, and the cancellation fee will apply.

7.4 Hazardous Conditions

You must inform us in advance of any hazardous conditions, including but not limited to:

• Mold, asbestos, or lead paint
• Biohazards or unsanitary conditions
• Pest infestations
• Structural damage or safety hazards

We reserve the right to refuse service or charge additional fees for hazardous cleaning situations.

7.5 Supplies and Equipment

We provide all necessary cleaning supplies and equipment as part of our service. Due to proper documentation and safety concerns, use of your own cleaning products is strongly discouraged.

8. Satisfaction Guarantee

8.1 Guarantee Terms

To qualify for our guarantee:

• You must notify us within 24 hours of service completion
• The issue must be related to our cleaning work, not pre-existing conditions
• You must allow us reasonable access to return and address the concern
• The guarantee applies only to the specific areas of dissatisfaction, not a full re-clean

8.2 Guarantee Limitations

Our guarantee does not cover:

• Issues discovered more than 24 hours after service
• Stains, damage, or conditions that cannot be removed through standard cleaning
• Areas not included in the original service scope
• Subjective preferences in cleaning methods or product scent

9. Liability and Insurance

9.1 Insurance Coverage

Qinti Cleaning Inc. is fully insured. We carry general liability insurance and workers' compensation insurance to protect both our customers and our employees.

9.2 Damage and Breakage

While we take utmost care in providing our services, accidents can happen. If we damage or break something during our service:

• Notify us within 24 hours of discovering the damage
• Provide photos and a detailed description of the damage
• We will assess the claim and work with you and our insurance provider to resolve the issue

9.3 Liability Limitations

We are NOT liable for:

• Damage to items that are already broken, chipped, cracked, or damaged
• Damage caused by pre-existing property conditions (e.g., loose tiles, weak fixtures)
• Loss of or damage to cash, jewelry, or valuables left unsecured
• Damage to fragile, valuable, or irreplaceable items not removed from cleaning areas as required by Section 7.2
• Items worth over $500 unless specifically disclosed in writing prior to service
• Damage to items improperly stored or placed in precarious positions
• Damage resulting from your failure to disclose known hazards
• Wear and tear from normal cleaning activities
• Damage to items over 15 years old unless negligence is proven

9.4 Maximum Liability

Our maximum liability for any single incident is limited to the lesser of:

• The actual repair or replacement cost of the damaged item
• $500 per incident
• The amount paid for the cleaning service during which the damage occurred

9.5 Customer Property Insurance

We recommend that customers maintain homeowners or renters insurance to cover valuable items. Our insurance is secondary to your personal property insurance.

10. Laundry Service Terms

10.1 Service Details

Laundry service includes washing and drying only, with the number of loads varying based on appointment duration. Folding and ironing are available for an additional fee.

10.2 Customer Responsibilities

For laundry service, you must:

• Request laundry service in advance when booking
• Place laundry load by the entrance or in the laundry room
• Ensure all items are washer and dryer safe
• Separate items if special care is needed (we do not sort laundry)
• Provide any specific washing instructions

10.3 Liability Disclaimer

11. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Qinti Cleaning Inc. or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from our website content without our express written permission.

12. Indemnification

You agree to indemnify, defend, and hold harmless Qinti Cleaning Inc., its officers, directors, employees, contractors, agents, representatives, affiliates, successors, and assigns from and against any and all demands, claims, damages, liabilities, judgments, losses, costs, expenses, and harms, including reasonable attorneys' fees and expenses, arising from or related to:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any applicable laws, rules, or regulations
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Any content or information you provide to us
• Your negligence, willful misconduct, or fraud
• Any dispute or issue between you and any third party

This indemnification obligation will survive the termination of these Terms and your use of our services.

13. Non-Confidential Information

Except as expressly set forth in our Privacy Policy, any communication, feedback, suggestions, ideas, or other material you submit to us through the Site, by email, or otherwise ("Feedback") is and will be treated as non-confidential and non-proprietary.

We shall be free to use, reproduce, disclose, modify, adapt, create derivative works from, and otherwise exploit any Feedback for any purpose whatsoever, commercial or otherwise, without compensation or attribution to you. This includes but is not limited to using your ideas, suggestions, or techniques for improving our services, developing new features, or marketing our business.

14. Third-Party Websites and Services

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Qinti Cleaning Inc. These may include payment processors, social media platforms, review sites (such as Yelp), mapping services, or other external websites.

We have no control over, and assume no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services. The inclusion of any link does not imply our endorsement of the linked site or any association with its operators.

15. Force Majeure

Qinti Cleaning Inc. shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, hurricanes, fires, severe weather)
• War, terrorism, riots, civil unrest, or embargoes
• Pandemics, epidemics, or government-mandated quarantines
• Strikes, labor disputes, or work stoppages
• Shortages of fuel, materials, supplies, or transportation
• Power outages or failures of telecommunications or internet services
• Government restrictions, regulations, or orders
• Any other cause beyond our reasonable control

In the event of force majeure, we will make reasonable efforts to notify you and resume performance as soon as practicable. We reserve the right to adjust service charges or reschedule appointments due to force majeure events. Our liability under these Terms shall be suspended for the duration of the force majeure event.

16. Privacy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the practices described in our Privacy Policy.

17. Dispute Resolution

17.1 Informal Resolution

If you have a dispute or complaint, please contact us first at (310) 623-7094 or qinti.cleaning@gmail.com. We will work in good faith to resolve the issue informally.

17.2 Mediation

If we cannot resolve the dispute informally, both parties agree to attempt mediation before pursuing litigation or arbitration.

17.3 Arbitration

If mediation fails, any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in Los Angeles County, California.

17.4 Class Action Waiver

You agree that disputes will be resolved on an individual basis only, and you waive any right to participate in a class action lawsuit or class-wide arbitration.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the courts located in Los Angeles County, California.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Qinti Cleaning Inc. regarding the use of our services and supersede any prior agreements or understandings.

20.1 Order of Precedence

In the event of any conflict, inconsistency, discrepancy, or ambiguity between these Terms of Service and any other content, materials, or communications (whether written, oral, or electronic) provided by Qinti Cleaning Inc., these Terms of Service shall govern, control, and take precedence. This includes, but is not limited to:

• Client Portal information and operational guidelines
• Marketing materials, brochures, flyers, and advertisements
• Website content, blog posts, and FAQ pages
• Social media posts, comments, or messages
• Email communications, text messages, or phone conversations
• Verbal representations by employees, contractors, or agents
• Booking confirmations, invoices, or receipts
• Third-party platforms or listing services

Any content outside of these Terms of Service is provided for informational, educational, or convenience purposes only and does not create additional contractual obligations or modify these Terms unless explicitly amended in a separate written agreement signed by an authorized officer of Qinti Cleaning Inc.

20.2 Integration Clause

These Terms represent the complete, final, and exclusive expression of the agreement between you and Qinti Cleaning Inc. No prior or contemporaneous negotiations, discussions, representations, warranties, or agreements (whether written or oral) shall have any effect or modify any provision of these Terms. Any reliance on statements or representations not contained in these Terms is at your own risk.

21. Changes to These Terms

We reserve the right to modify these Terms at any time and will post updates to our website with a new "Effective Date."

New Customers: Modified Terms are effective immediately upon booking. All customers booking services after the Effective Date will be asked to explicitly accept the current Terms during the booking process.

Existing Customers: We will notify you of material changes via email or SMS at least 30 days in advance. The modified Terms will become effective for you 30 days after notification. Your continued use of our services after this 30-day notice period constitutes acceptance of the modified Terms.

22. Contact Us

If you have questions about these Terms of Service, please contact us: