Question 1

Do I need to be home during my cleaning appointment?

Accepted Answer

No, you don't need to be home! Before we arrive, you'll provide us with entry instructions to your home. Whether you have a doorman, keypad code, or can leave a key in a secure location, we'll handle the rest. You're also welcome to stay home during the cleaning if that's what you prefer - whatever makes you most comfortable.

Question 2

Is Qinti Cleaning insured and bonded?

Accepted Answer

Yes, Qinti Cleaning is fully insured and bonded. We know the trust it takes to welcome us into your home, and we take that responsibility seriously. In the unlikely event that something is damaged during your cleaning, please notify us within 48 hours at (310) 623-7094, and we'll make it right.

Question 3

Are your cleaning products safe for pets?

Accepted Answer

Absolutely! We use pet-safe, eco-friendly cleaning products in all our services. We're happy to clean around your furry friends. If your pets tend to get anxious around new people, we recommend making temporary arrangements during the cleaning for their comfort and our team's safety. We'll ask about pets during the booking process.

Question 4

Do I need to provide cleaning supplies and equipment?

Accepted Answer

Nope. We bring everything needed for a thorough clean, including eco-friendly supplies, vacuum, mop, step stool, toilet brush, and specialty products. If you have specific products you'd prefer we use, simply leave them out with clear instructions, and our team will be happy to accommodate your request.

Question 5

Do you offer post-construction cleaning?

Accepted Answer

Yes! We specialize in post-construction and renovation cleanup. These projects require special attention and equipment, which our experienced team is fully equipped to handle. Simply mention your post-construction needs when you book, and we'll take care of the rest.

Question 6

Can I provide special instructions or requests for my cleaning?

Accepted Answer

Absolutely! We want to ensure your cleaning meets your exact needs. Feel free to share any special instructions, focus areas, or specific requests when you book your appointment. Our team will review these carefully before arriving to ensure we deliver exactly what you're looking for.

Question 7

How do I get a quote for office or commercial cleaning?

Accepted Answer

For commercial cleaning quotes, you can fill out our booking form or call us directly at (310) 623-7094. If you call, please have your business name and approximate square footage ready, and we'll provide you with a prompt, detailed quote.

Question 8

What is the Qinti Guarantee?

Accepted Answer

Simple: We get it right, or we make it right. If you're not completely satisfied with any aspect of your cleaning, we'll return and fix it at no additional charge. Your satisfaction is our priority, and we stand behind every service we provide.

Question 9

How do I request a re-clean if I'm not satisfied?

Accepted Answer

If you're not happy with your cleaning, call us at (310) 623-7094 within 24 hours of your appointment. Let us know specifically where we fell short, and we'll schedule a complimentary re-clean to address those areas. Our customer service team responds quickly to ensure your complete satisfaction.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as cash and Venmo. Payment is processed securely after your cleaning is completed to your satisfaction.

Question 11

What is your tipping policy?

Accepted Answer

Tipping is completely optional and never expected. Our cleaners are fairly compensated for their excellent work. If you choose to show additional appreciation, our team is welcome to accept tips, though they will never request them. Currently, tips can be given in cash or directly to our cleaners via Venmo.

Question 12

What is your cancellation policy?

Accepted Answer

We require 48 hours' notice for cancellations to avoid a $50 cancellation fee. This policy helps us maintain efficient scheduling and fair compensation for our cleaning professionals. We understand that emergencies happen, so please call us at (310) 623-7094 as soon as possible if you need to reschedule.

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