Questions · Clear expectations
Your questions,
answered.
What to expect from your cleaning team, how to prepare, and how to book.
General questions
Before we arrive.
Have a question about your home or workplace? Ask us before you book.
Do you have home cleaners near me?
We are based in Redondo Beach and provide house cleaning and maid service across the Los Angeles South Bay. See our Service Areas page for the cities we serve.
Who will clean my home?
Our cleaners are Qinti W-2 employees, not independent contractors. We recruit locally in the South Bay and schedule the same cleaner or team for recurring visits.
Which home cleaning services can I book for an apartment?
Our apartment cleaning options include recurring visits, deep cleaning, and move-in or move-out care. The right choice depends on whether you want regular upkeep, a detailed reset, or an empty home ready for a new resident. Tell us the unit size, room count, current condition, and building access details so we can plan the visit.
Do I need to be home during my cleaning appointment?
No. Before arrival, provide clear entry instructions such as a doorman, keypad, or securely arranged key. You are also welcome to remain home if that feels more comfortable.
Is Qinti Cleaning insured and bonded?
Yes. Qinti Cleaning is insured and bonded.
Do you clean homes with pets?
Yes. Share pet details before the visit. Animals that become anxious around unfamiliar people should be secured in a safe, comfortable area for their wellbeing and the team’s safety.
Do I need to provide supplies and equipment?
No. Qinti brings professional supplies and equipment. If you prefer specific products, leave them with clear instructions and discuss delicate materials or allergies in advance.
Do you offer post-construction cleaning?
Yes, for qualifying homes and commercial spaces after renovation or construction. Active work and significant debris should be complete before a final cleaning.
Can I provide special instructions?
Yes. Tell us your priorities and preferences, including anything you want done differently on a particular visit. Our custom software keeps those details in the cleaning team’s visit plan.
How do I get a commercial cleaning quote?
Use the booking form or call (310) 623-7094. Commercial programs begin with a conversation and, for qualifying properties, a complimentary walkthrough and written scope.
What is the Qinti Happiness Guarantee?
If part of the agreed cleaning scope misses the mark, contact Qinti promptly. We will listen, review the concern, and arrange an appropriate return when needed.
How do I request a re-clean?
Call (310) 623-7094 as soon as possible and explain the specific area of concern. Prompt notice helps the team evaluate and resolve it.
What payment methods do you accept?
Qinti currently accepts major credit and debit cards, cash, and Venmo. Confirm payment arrangements when scheduling if you have a specific requirement.
What is your tipping policy?
Tipping is optional and never expected. If you choose to recognize the team, cleaners may accept tips directly.
What is your cancellation policy?
Qinti requests 48 hours’ notice. A $50 cancellation fee may apply when shorter notice prevents the reserved team time from being reassigned.
Still wondering?
Talk to a person.
Call or send a note. We’ll ask about the property and help identify the right kind of care.