Privacy Policy

1. Introduction

Qinti Cleaning Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.qinticleaning.com, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a quote or book cleaning services
• Use our Client Portal
• Contact us via phone, email, or text message
• Provide feedback, reviews, or testimonials

The personal information we may collect includes:

• Contact Information: First name, last name, email address, phone number, mailing address
• Service Information: Property address, access codes, parking instructions, special requests, pet information, service history, preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Records of correspondence, chat logs, SMS messages, phone call recordings (you will hear an automated message notifying you if a call is being recorded)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click data, referral URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party services such as:

• Google Calendar (for appointment scheduling)
• Payment processors (for transaction verification)
• Marketing platforms and analytics providers
• Social media platforms (if you interact with our social pages)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Schedule, coordinate, and provide cleaning services at your property
• Customer Support: Respond to inquiries, resolve issues, and provide customer service
• Payment Processing: Process payments, prevent fraud, and maintain billing records
• Communication: Send appointment reminders, service updates, confirmations, and notifications via SMS, email, or phone
• Service Preferences: Manage your service history and preferences
• Analytics: Analyze website usage, improve our services, and optimize customer experience
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Safety and Security: Protect against fraud, unauthorized access, and other security risks

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors who perform services on our behalf:

• Google Calendar: Appointment scheduling and route management
• OpenPhone: SMS/text messaging for appointment confirmations and reminders
• Supabase: Database hosting and backend services
• Anthropic: Intelligent parsing of service requests and calendar descriptions
• Google Maps: Route optimization and distance calculations
• Google Analytics: Website analytics and visitor behavior tracking
• Vercel: Website hosting and analytics
• Payment Processors: Secure payment processing (credit card information is not stored on our servers)

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Obligations

We may disclose your information to comply with:

• Legal requirements, court orders, or subpoenas
• Law enforcement requests
• Protection of our rights, property, or safety, or that of our customers or the public

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

5. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

5.1 Right to Know

You have the right to request disclosure of the personal information we have collected about you in the past 12 months, including:

• Categories of personal information collected
• Sources from which the information was collected
• Business or commercial purposes for collection
• Categories of third parties with whom we share information
• Specific pieces of personal information collected

5.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., we may retain information necessary to complete transactions, comply with legal obligations, or detect security incidents).

5.3 Right to Opt-Out of Sale

We do not sell personal information. However, if our practices change, we will update this policy and provide a "Do Not Sell My Personal Information" link.

5.4 Right to Non-Discrimination

You have the right to not receive discriminatory treatment for exercising your CCPA rights. We will not:

• Deny you services
• Charge different prices or rates
• Provide a different level or quality of service

5.5 How to Exercise Your Rights

To exercise your CCPA rights, please contact us at:

We will verify your identity before processing your request and respond within 45 days.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest (HTTPS/TLS)
• Secure database hosting with Supabase
• Access controls and authentication requirements
• Regular security audits and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity:

7.1 Types of Cookies We Use

• Analytics Cookies: Help us understand how visitors use our website (Google Analytics, Vercel Analytics)
• Marketing Cookies: Measure the effectiveness of our advertising campaigns and track conversions from Google Ads

Note: Our Client Portal uses browser local storage (not cookies) to save your checklist progress.

7.2 Managing Cookies

Most web browsers allow you to control cookies through settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our specific retention periods include:

• Access Codes and Property Information: Retained for the duration of your active service relationship, plus 30 days after final service
• Contact Information: Retained while you are an active customer, plus 2 years after last service to facilitate rebooking
• Service History and Appointments: Retained for 7 years for tax, accounting, and legal compliance
• Payment Records: Retained for 7 years as required by tax regulations
• Communication Records: Retained for 2 years for customer service and quality assurance purposes
• Marketing Analytics Data: Anonymized after 26 months in compliance with Google Analytics retention settings

After the retention period expires, we will securely delete or anonymize your information. You may request earlier deletion of your data by contacting us (see Section 5 for California residents' rights or Section 13 for general inquiries).

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

10. International Users

Our services are primarily intended for users located in the United States, specifically California. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Effective Date"
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: